Shipping and Returns Policy
At THCa, we understand the importance of receiving your purchases in a timely and satisfactory manner. That's why we work hard to make sure that your orders are shipped promptly and delivered to you in perfect condition. Below, you'll find all the information you need to know about our shipping and returns policies.
We offer shipping within US. All orders are shipped via our shipping, and a tracking number will be provided to you once your order has been dispatched. Shipping times vary depending on your location, but most orders should arrive within [Estimated delivery time]. If you require faster shipping, please contact us and we will do our best to accommodate your needs.
Delivery times are estimated and not guaranteed. If you do not receive your order within the estimated delivery time, please contact us and we will investigate the matter for you.
At THCa, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your purchase for any reason, you can return it to us within 3 days of receipt for a full refund or exchange.
To initiate a return, please contact us with your order number and the reason for the return. We will then provide you with a return shipping address and a return merchandise authorization (RMA) number. Returns will only be accepted with a valid RMA number.
Please note that the returned items must be in their original condition, including all packaging and tags, and must not have been worn, washed or altered in any way. We reserve the right to reject returns that do not meet these requirements.
Refunds will be processed within [Refund time frame (e.g. 5-7 business days)] of receipt of the returned items. Refunds will be credited to the original payment method used for the purchase.
Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer. We recommend that you use a trackable shipping service to return your items, as we cannot be responsible for lost or damaged returns.
If you receive a damaged item, please contact us immediately so that we can resolve the issue for you.
If you have any questions about our shipping and returns policies, or if you need assistance with your order, please do not hesitate to contact us. Our customer service team is available [Customer service hours] and will be happy to assist you.