Terms and Conditions Last Edited Jan 5, 2023 Satisfaction Guaranteed. All product is thoroughly quality inspected prior to shipping. Make sure you conduct proper due diligence prior to making any product purchases. If you have any further questions please email us at sales@Kandy Boydistro.com Exchange Policy If you are not satisfied with the product, we will exchange the product until you are satisfied. All product must be in its original condition for the exchange to be accepted. Your original purchase amount, not including shipping fees, will be credited and you may exchange for any other product(s). Kandy Boy provides pre-paid return shipping label to send the order back. Buyer is responsible for paying the shipping charges for the replacement order. • Step 1 – Notify your sale rep or Kandy Boy via email at info@kandyboy.com within 72 hours of receiving your order and note the reason(s) for your exchange • Step 2 – Kandy Boy will email you a return shipping label to send the product back to us in the original packaging within 48 hours • Step 3 – Kandy Boy receives your returned package and ships the replacement order using your preferred shipping speed Package Insurance / Lost or Stolen Items We include insurance on every package we ship. The insurance will cover the package from loss or theft within the courier’s system. If your package is lost or stolen by UPS or any other carrier, your order will be refunded in full. If your package is delivered successfully but stolen/lost before you receive it, Kandy Boy Distro is not responsible. Buyer specifically assumes all risk of loss or seizure of its property and Products by law enforcement or shipping company authorities during shipment. All Terms of sale, use, and conditions will be governed pursuant to the laws of North Carolina, United States of America, notwithstanding any principles of the conflicts of law. The purchaser consents upon purchase that personal jurisdiction will be governed by the State of Delaware if any dispute between the purchaser and the company should arise. Both parties agree that any disputes arising out of these terms of sale or use or return policy shall be in the state and/or federal courts in North Carolina. Shipping Policy Seller shall make commercially reasonable efforts to send out stocked orders within 48 hours of payment received, Monday – Friday.